At Youth Unity, young people are at the heart of everything we do. Safeguarding, trust and accountability are not just responsibilities we talk about they are built into our daily practice.

That’s why we’ve recently invested in a new case management system through Substance. This system allows us to securely log our sessions, record the support we provide, and ensure that important information is kept safe, accurate and consistent. Most importantly, it strengthens our safeguarding processes and helps us respond more effectively when young people need us.

We also know that our mentors’ time is best spent building relationships, supporting young people and being present, not completing endless paperwork. This system has been chosen to make recording information simpler, faster and more meaningful, allowing our team to focus on what matters most.

In addition, the system enables us to produce more in-depth case studies and structured reports. This is essential in helping us demonstrate impact clearly, meet the requirements of our funders, and ensure transparency and accountability across our work.

While there is a learning curve, this investment is about long-term impact. It will help us track progress more clearly, identify concerns earlier, and evidence outcomes more effectively.

This change reflects our ongoing commitment to improving our services and ensuring that every young person we work with is supported safely, responsibly and with care.